Personal Information Policy
About this document.
This Personal Information Policy spells out the responsibility of The Haunn Group, and your rights as our applicant, customer or former customer (“you” or “your”), regarding the collection, use and disclosure of your personal information. This Personal Information Policy is subject to any amendments which will be posted on The Haunn Group's website and will also be available from The Haunn Group's Privacy Officer by calling 905-821-8224
Our privacy promise describes in clear language how The Haunn Group ensures the protection of the personal information entrusted to us.
Please read this document carefully, not because anything in it is difficult to understand, but because we want you to know The Haunn Group protects your personal information.
We view our Privacy Promise as more than not just a legal obligation.
When you become a The Haunn Group client, you share important personal information with us. You do this so we can serve you better and knowing we would honour and respect your privacy. Your trust is not misplaced.
Let's be perfectly clear. What is “personal information”?
“Personal information” is information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization.
Collecting, using and disclosing your personal information. Why do we do it?
We collect, use and disclose personal information for one reason: to serve you better. Knowing you better helps us understand your financial needs, communicate effectively with you, and provide you with the services and products you want.
Let's be specific. We collect, use and disclose your personal information to:
- Verify your identity;
- Determine your eligibility for financial products and services;
- Assess and underwrite insurance and reinsurance risks ;
- Determine prices, fees and premiums;
- Determine the suitability of your investments;
- Comply with the law; or
- Comply with tax requirements
Personal information may be collected, used or disclosed for any of theses “Identified Purposes” set out above. If your personal information is not needed for one of the Identified Purposes, we will not use or disclose it without obtaining additional consent from you.
How do we gather your personal information?
- From you, on applications for insurance and investment products or on other forms filled out through telephone, e-mail, face to face interviews; for example your name, address, telephone number, e-mail address, occupation, financial and banking information, and health information;
- From your interactions with us; for example through your payment history and underwriting;
- From government and other entities, that have information on your driving records;
- From consumer reporting agencies; for example your credit history
Your consent.
Your knowledge and consent are required before we may collect, use or disclose your personal information. If any of the personal information that we collect is sensitive, such as health information, we will obtain additional written or oral consent from you before collecting, using or disclosing the information.
How do you provide us with your consent?
We accept any of the following as your consent for The Haunn Group's existing use and future collection, use and disclosure of your personal information for the Identified Purposes:
- Your receipt of this Personal Information Policy;
- Your unrestricted provision of information to The Haunn Group;
- Your express written or oral consent as obtained through an application process; or
- Your consent as provided by your authorized representative, such as a legal guardian or power of attorney
You have the power to say no. How you can withdraw your consent.
You may withdraw your consent at any time upon reasonable notice, subject to legal or contractual restrictions. Please note, however, that withdrawing your consent may affect our ability to continue to provide you with the advice, products and services that you have or would like to receive.
To withdraw your consent, you should contact our Privacy Officer, Diana Dias at 905-821-8224 ext. 22 or 17-6645 Kitimat Road , Mississauga , ON L5N 6J3. Unless we hear otherwise from you, you are giving to us your consent for the collection, use and disclosure of personal information as provided in this Policy for the Identified Purposes.
How long do we keep your personal information?
Your personal information is retained only as long as we need it to effectively provide products and services to you, and for a reasonable length of time thereafter in case we need to meet any potential obligations or legal or government requirements. The Haunn Group shall use care when storing or destroying your personal information in order to prevent unauthorized access.
How do we protect your personal information?
Whether in electronic or paper-based format, The Haunn Group maintains strict security systems to safeguard your personal information from unauthorized access, disclosure or misuse. As well, when we no longer need your personal information, we take as much care to destroy it as we do when storing it.
In the event that we transfer your personal information to a third party for processing (for example, need some examples like off-site server, ISP provider), we contractually require any person or organization providing products or services on our behalf to protect our customers' confidentiality in a manner consistent with our own internal measures, or as required by law.
Your right to access your personal information.
You have a right to access your personal information that we have in our possession or control.
How do you access your personal information?
Please make your request in writing to Diana Dias, The Haunn Group's Privacy Officer, stating as specifically as possible which personal information you are requesting.
We will try to respond to such requests as soon as possible, and will advise you if for some reason we cannot respond right away. The Haunn Group may charge you a reasonable fee for providing access to your personal information, but only after first advising you of the approximate cost.
Keeping your information accurate. A priority.
The Haunn Group strives to ensure that the personal information we have on file about you is as accurate and up-to-date as necessary for the Identified Purposes for which it is to be used. If any information needs to be updated or amended to reflect a change in your situation, we make every effort to update our records. The Haunn Group shall amend personal information that is materially inaccurate or incomplete and, where appropriate, shall endeavour to advise other parties having access to the information in question.
Legal, copyright and trademark information
Use of this Web site is governed by the following terms and conditions which are subject to change without notice to you. Please read them carefully before using this site.
Limited license and use
The Haunn Group grants you a limited licence to display the contents of this site on your computer and print, download and use the materials on this site solely for personal or educational purposes and for purposes of doing business with the Corporation, provided that the contents of the site are not modified in any way and that all copyright and other notices are maintained. You agree not to, or allow others to, directly or indirectly, attempt or actually disrupt, impair or interfere with, alter or modify this site or any of its content. You agree not to, or allow others to, directly or indirectly, collect or attempt to collect any information about others, including passwords, account or other information. In order to use this site, you must have attained the minimum prescribed age in the jurisdiction in which you are resident to contract for the products and services.
This site is for general information purposes only and is not intended to provide you with any personalized financial, insurance, legal, accounting, tax or other professional advice. You will not rely on this site as a substitute for independent research or for personal advice from a financial security advisor of the Corporation or any other appropriate professional advisor.
Nothing on this site constitutes an offer to buy or sell products or services of London Life, its affiliated companies or suppliers. All products and services are subject to the terms and conditions of any applicable contracts. London Life products and services and those of third parties which may be referred to on this site are available only in jurisdictions where they may be lawfully offered for sale in Canada. The Corporations may only solicit the sale of financial products and services for which the Corporation has been duly licensed in the jurisdiction in which the sale occurs. The use and content of this site, and the terms and conditions contained herein, shall be governed by the laws of the province in which the Corporation conducts business and you agree to attorn to the jurisdiction of the courts of that province.
Privacy and Confidentiality
You acknowledge that the Corporation collects and uses personal information for purposes of providing the services contained on this site. The Corporation is committed to respecting the privacy and confidentiality of information in accordance with applicable law. The Corporation has established and will continue to maintain appropriate safeguards to protect the security and confidentiality of personal information. However, you acknowledge and confirm that the Internet is not a secure medium where privacy and confidentiality can be guaranteed and that complete security and confidentiality of transmissions to and from this site over the Internet is not possible at this time. Your confidential use of the site cannot be guaranteed and you acknowledge that your use of the site (including information you transmit to the site) may be subject to access or manipulation by, or disclosure to, third parties. Without limiting any other disclaimer herein, the Corporation shall not be responsible or liable for any damages that you or any other person may suffer in connection with any such breach of privacy, confidentiality or security. If you are provided with a user name and password to access any part of this site, you agree to be liable for all uses of your user name and password, including unauthorized use without your consent and you acknowledge that the Corporation shall not be responsible to confirm the actual identity or authority of any user. Instructions provided pursuant to such user name and password shall constitute sufficient authority to the Corporation to execute any transactions directed thereunder. You agree to notify the Corporation immediately should the confidentiality of your user name and password be in jeopardy.
E-mail security
The security of e-mail communication cannot be guaranteed at this time. Any person wishing to communicate or send information of a private or confidential nature to the Corporation is encouraged to do so by other means.
Copyright
This site has been developed by the Corporation. The contents of this site are the property of the Corporation and third parties whose information or materials are contained on the site. All information and materials contained on this site are protected by copyright, trademark and other intellectual property laws of Canada and other countries. Subject to the limited license to use this site as described above, no person may copy, redistribute, reproduce or republish in any form, or link to this site or its contents in any manner whatsoever, including by way of hyperlinks or framing, unless that person has obtained the prior written consent of the Corporation. Any infringement of the rights of the Corporation may result in appropriate legal action.
Trademarks
The Corporation owns or has obtained the right to use by license or otherwise the trademarks used on or in connection with the goods and services provided. The trademarks are protected by Canadian and foreign trademark laws. All rights reserved. The display of trademarks on this site shall not in any way be construed as an implied license to use such trademarks.
General disclaimer
· The content of this site is provided solely for personal and educational purposes and for purposes of doing business with the Corporation and is subject to modification without notice to you. While information posted on this site is believed to be reliable and accurate at the time of posting, the Corporation does not guarantee, represent or warrant that the information contained on this site is accurate, complete, reliable, verified or error free.
· The Corporation makes no express or implied representations or warranties regarding the usability or condition of this site, that this site will operate uninterrupted or error free, or that this site will operate in combination with any services or software used in connection therewith or that it shall be viewed consistently with all browser software or that any communication transmitted to or from this site is private, confidential or secure.
· THE CORPORATION EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES AND CONDITIONS OF MERCHANTABLE QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, TIMELINESS, SECURITY OR ACCURACY, AND ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS THAT MAY ARISE FROM A COURSE OF DEALING OR USAGE OF TRADE.
· YOU ASSUME FULL RESPONSIBILITY FOR RISK OF LOSS OF ANY NATURE WHATSOEVER RESULTING FROM YOUR USE OF THIS SITE. Without limiting the generality of the foregoing, you acknowledge and agree that none of the Corporation, London Life or any of its affiliates, or any of their directors, officers, representatives, employees or agents shall be liable to you for loss of data, computer time or any loss or damage of any nature whatsoever arising out of or attributable in any manner whatsoever to your use or inability to use this site for any reason whatsoever or to any action or inaction on the part of the Corporation or for any direct, indirect, special or consequential damages, even if the Corporation has been advised of the possibility thereof, including but not limited to lost profits, lost opportunities or business revenues, loss of goodwill, or failure to realize expected savings.
· This site contains links to other sites which sites are not maintained or controlled in any way by the Corporation. Such links are provided for convenience only and are not to be construed as an endorsement by the Corporation or any other party of the products, services, advice or opinions or any other content of such sites.
More information
For more information concerning the terms and conditions of use of this site or to request the authorization to reproduce or distribute the content of this site or any part thereof, please contact the Corporation.
How to contact us. Easy.
Updated versions of this Personal Information Policy are posted on The Haunn Group's website or you can direct any queries about this Policy to The Haunn Group's Privacy Officer at the telephone, e-mail address, or mailing address listed below.
For more information, to file a complaint, to make enquiries, or to opt out of all or parts of this Policy, please contact The Haunn Group's Privacy Officer:
The Haunn Group's Privacy Officer
Address: 17-6645 Kitimat Road Mississauga , ON L5N 6J3
Telephone: 905-821-8224
Fax No: 905-821-9194
E-mail address: ddias@haunn.ca
Internet: www.haunn.ca
If you have a complaint, we want to know about it.
If you have a complaint related to this Personal Information Policy or any of our procedures, contact our Privacy Officer. If your complaint is justified, we will take the steps necessary to resolve the issue, including amending our Policy and practices, if necessary.
If we are not able to resolve your concern, or if you have any other concerns about The Haunn Group's Personal Information Policy and procedures, you may contact the Office of the Privacy Commissioner of Canada or, if applicable, the provincial Privacy Commissioner. The Haunn Group's Privacy Officer will provide you with the contact information upon request.
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